C&S Motor Group

Response Time Stats
August 2010

  • Ave Attendance Time: 31 min
  • Percent within 60 mins: 87%
  • Percent within 90 mins: 96 %


Recovery Operative

Job Description:
A Recovery Operative working with the C&S Motor Group will be responsible for the recovery of motor vehicles from within the M25 to destinations across the UK. You will be working on behalf of the major UK motoring organizations such as the AA, RAC and Green Flag in addition to acting in a support role to the emergency services, recovering vehicles involved in accidents and crime.

You will drive a 7. 5t Light Recovery Vehicle rescuing broken down or accident damaged vehicles from the roadside. You will also be responsible for the safety and wellbeing of the vehicles occupants whilst transporting them to a required destination. Your job is as much about customer care as it is about driving.

Personal Qualities:
Applicants should be reliable, presentable, be of good character and stable personality. You should be able to get on with others in a team as well as work alone and under the pressure of London traffic conditions. A clean driving license is also a requirement.

Training:
Ongoing training and development is important for your success and C& S offer a full career development plan. Successful applicants will already be in possession of a C1+E UK driving license and have some experience of driving within London and the Home Counties.

Your initial training will last for approximately 5 days. During this time you will be trained by a qualified instructor and will have obtained the following skills:

  • Safe Loading and Unloading of the Slide & Fixed Bed Transporter Vehicle.
  • Theory and practice of heavy winching.
  • Roadside Safety
  • Customer Care
  • Smith® Advanced Driving
  • C&S Internal Policies and Procedures

You will then be issued with your Provisional certificate and will be able to recover vehicles up to 3.5t from most situations. You will then progress over the next 12 months to Intermediate and Advanced levels depending on your abilities during the period.

Once you have passed the Advanced Recovery stage and have worked with the company for a minimum of 12 months, you then have the option of taking further internal and external courses that include:

  • Lorry Loader lifting Certification
  • IPAF Certification
  • HGV2 & HGV1 courses & License
  • HGV Recovery Certification
  • HAZCHEM & Serious Incident Training

Hours & Conditions of Work:
Recovery Operatives are required to work in a roadside environment that can be quite a hostile and dangerous place. We will teach you how operate in that environment safely and professionally. You will also spend a considerable amount of time driving to destinations.

Our Smith® Advanced Driving course ensures you are trained to be one of the safest drivers on the road. Furthermore, our vehicles are equipped with satellite navigation and tracking systems that eliminate wasted time whilst lost or searching for destinations.

Recovery Operatives work in shifts of 6 days on and 2 days off. Start and finish times are dependent upon which sub-shift you work on. Each shift lasts for a period of 12 hours.


Career Development:
Working with C&S within the Rescue and Recovery business, you have a number of career options. Recovery Operatives that have worked for the company for a minimum or 12 months and hold an Advanced Certificate can apply to become a Team Leader and become responsible for guiding and assisting fellow operatives within your team.

You may wish to apply to work within our training department and become an IVR qualified recovery trainer or a Smith® Advanced Driving instructor.

Alternatively, you can apply to join the Central Operations team and work within the Control Centre as a resource coordinator. From here you have the option of moving into management as a Duty Manager for the entire Rescue and Recovery Operation.

C&S is a stable and growing business that recognizes talent from within the organization, so that chances of promotion are very good.

Candidates are invited to send their CV to personnel@csmotorgroup.com or telephone Valerie on 0208 887 0333.




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